Messaging Objects Schema in Salesforce

 What is Messaging ?

Messaging is providing the convenient way to the customer chatting from their mobile devices using most popular social media apps or text apps with salesforce executives/agents/bots.

Messaging currently works on below listed apps

• Facebook messenger
• SMS
• Whatsapp 

Object Details:

The entire messaging feature of salesforce works on the list of objects mentioned below.

• MessagingChannel
• MessagingChannelSkill
• ConversationEntry
• MessagingSession
• MessagingEndUser
• MessagingTemplate
• MessagingDeliveryError

Object Schema:

The schema of these objects as shown below

If you want to know the usage of each object and corresponding fields you can refer to the Salesforce documentation page

Please comment or write us if you have any queries/requirements.

Please like,follow,bookmark,subscribe this site to receive daily updates.

Hope this helps you..Enjoy..!