What is Messaging ?
Messaging is providing the convenient way to the customer chatting from their mobile devices using most popular social media apps or text apps with salesforce executives/agents/bots.
Messaging currently works on below listed apps
- Facebook messenger
- SMS
Object Details:
The entire messaging feature of salesforce works on the list of objects mentioned below.
- MessagingChannel
- MessagingChannelSkill
- ConversationEntry
- MessagingSession
- MessagingEndUser
- MessagingTemplate
- MessagingDeliveryError
Object Schema:
The schema of these objects as shown below
If you want to know the usage of each object and corresponding fields you can refer to the Salesforce documentation page
Please comment or write us if you have any queries/requirements.
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