Showing posts with label Email-to-Case. Show all posts
Showing posts with label Email-to-Case. Show all posts

Friday, May 3, 2013

Email-To-Case custom email handler in Salesforce

Email-To-Case Custom Email Handler

As I explained in my Previous Post that there is chance that Salesforce Email Handler will create a too many cases Salesforce.To avoid such type issues in Salesforce you can make use of the Custom Email Handler for Salesforce Email-to-Case in place of the Standard Email Handler.

This Custom Email Handler is purely written in apex .If you want to know more details like how it's written ,How to Set Up and How it works and  How to use that one in your salesforce definitely you have to visit Salesforce Hacks blog which written a clear post about it.Please click to go to that post

Thanks for visiting Enjoy...........!!!

Email-to-Case can create too many cases in Salesforce

Email To case:

    As we already know that Salesforce has provided a great feature Email-to-Case .The Email-to-Case is nothing but creating a Case record in Salesforce using the content in an Email.To this Salesforce has provided an Email Handler which does all this activities.

Issue with Standard Email Handler:

   But the issue with this Standard Email Handler is that there is a chance that it will create a multiple Cases when we received the reply from the customer to already an existing Case.Why does it creates multiple Cases? If your very eager to know about all that stuff here is a very clear post which explains very clearly.Please click  here for more information.