Thursday, May 13, 2021

Messaging Objects Schema in Salesforce

 What is Messaging ?

Messaging is providing the convenient way to the customer chatting from their mobile devices using most popular social media apps or text apps with salesforce executives/agents/bots.

Messaging currently works on below listed apps

  • Facebook messenger
  • SMS
  • Whatsapp 

Object Details:

The entire messaging feature of salesforce works on the list of objects mentioned below.
  • MessagingChannel
  • MessagingChannelSkill
  • ConversationEntry
  • MessagingSession
  • MessagingEndUser
  • MessagingTemplate
  • MessagingDeliveryError

Object Schema:

The schema of these objects as shown below



If you want to know the usage of each object and corresponding fields you can refer to the Salesforce documentation page




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Hope this helps you..Enjoy..!