Scenario:
Let's assume that you configured a Einstein bot to handle the some of the end user queries before connecting to the agent. Obviously this bot need to be assigned either with Live agent chat or Messaging channel (Whatsapp/Facebook messenger/text) to answer the queries.
In our case consider that we have assigned this Bot with Messaging channel called Whatsapp and sometimes the bot will answers all the customer queries and ends the chat automatically and in some cases the bot will transfers the chat to agents.
The overall setup is done and it's working as expected. After the couple of days if you want to know the details of the customers (whatsapp) who interacted with Bot and the conversations has been automatically closed by the Bot.
Solution:
According to the salesforce documentation every time the customer comes to messaging channel an entry will created( if not exist already) in object called Messaging User with details as shown in below image.
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