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If your planning to implement the Live Agent Chat we can use of 2 approaches as listed below  With help of the Embedded Services code snippe...

In my previous posts we have seen how to send the pre-chat details , how to store pre-chat details in transcript object . In this post ...

Problem:   When multiple agents are using same visual force page (User Interface) and we are making an external call out to fetch the...

According to the salesforce documentation to get the affinityToken first in headers you  have to set the X-LIVEAGENT-AFFINITY as null. ...

In my previous post we have learn how to pass the pre-chat details in REST API and how it shown to agent etc .Now,if you want to store thi...

Let's take a use case ,where you have bot or some custom FAQs to handle the basic customer queries and but sometimes it's required ...

If you want to check whether any agent is available or not to take the new chat,then first we need to check whether a particular button is ...