Showing posts with label Articles. Show all posts
Showing posts with label Articles. Show all posts

Wednesday, January 11, 2017

What is the Default Article Type for Salesforce Knowledge Base

When you enabled Salesforce Knowledge Base in your organisation then the default Article Type given by Salesforce will be Knowledge.

If you want create custom article types based on your Article purpose we can create and link your article for preferred article type.

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Monday, January 9, 2017

What is the maximum number of Promoted Terms we can create in Salesforce

Promoted Term:

        These are nothing but the terms or words which we will be attaching to knowledge articles to make the smother search of the Articles very quick based on prompted words which matches with given search keywords.

These terms are limited to 2000 for an organisation and for better search results it's better to have less than 2000.


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