Friday, May 3, 2013

Email-to-Case can create too many cases in Salesforce

Email To case:

    As we already know that Salesforce has provided a great feature Email-to-Case .The Email-to-Case is nothing but creating a Case record in Salesforce using the content in an Email.To this Salesforce has provided an Email Handler which does all this activities.

Issue with Standard Email Handler:

   But the issue with this Standard Email Handler is that there is a chance that it will create a multiple Cases when we received the reply from the customer to already an existing Case.Why does it creates multiple Cases? If your very eager to know about all that stuff here is a very clear post which explains very clearly.Please click  here for more information.


Enjoy...!!!

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